Activity Tracking
The prospect/customer master database contains fields to track every time a prospect/customers has been contacted for any reason (phone call, mailing, etc...) Contacts are managed by date and allow for additional information to be linked to the entry, besides free format text. The additional pieces of information available include: length of time for the contact (used for time management tracking of sales efforts), ID of person having been contacted and status code.
Message Broadcasting
The entire AMI CRM CRM software solution allows for event trigger points to be established. These event triggers are very useful in keeping the sales force up to date with their client base.
Salesperson Linking
AMI CRM offers a rich assortment of ways to link salespeople to customers/prospects. The system permits salespeople at different locations or for different revenue streams. When recording contact history data the system links the text not only to a date but also to the specific salesperson involved with that specific event. Multiple salespeople are able to have their own callback dates. The system even supports group sales efforts with group salesperson codes.
Personalization
AMI CRM supports the definition of additional fields by the end users. An unlimited number of new fields may be defined.
Customer Profiling
AMI CRM supports a simple, easy and quick to read customer profile screen. Even though the system comes loaded with a default set of fields defined for the profile screen, any and all fields may be redefined to capture/display any information that is considered pertinent to your sales staff.
Account Management
AMI CRM offers many tools to manage a customer/prospect account. These features tie-in with our AMI CRM CRM customer service software. Within the account management tool-set customers are able to manage the following aspects of a customer/prospect account:
• Name, address, phone, contact information
• Names of anyone and everyone at the customer/prospect facility
• Names of friends and associates of the customer/prospect
• Pricing and promotions programs
• Mailing/catalog programs
• Account profiles
• Ordering assumptions such as: freight carrier typically uses, payment currency, EDI trading definition, etc…
• Credit statistics
• Sales summary charts and graphs
• Quote, Ordering, billing, payment, service and shop order history
• General notes & shipping/travel directions
• Shipping locations and parent location
• Correspondence history and planned follow up
• RAM and dispute resolution management
Contact Management
AMI CRM supports the ability to record an unlimited number of contacts for each prospect/customer. Each contact contains their own database record that allows for fields such as title, email address, phone extension, cell phone number, pager number and salutation. A contact is even able to have their own unique company name, address and phone/fax information. This feature allows contact that don’t work for the company or from a different location to be entered and associated to the prospect/customer record. Contact codes may be assigned to each contact. These codes may be used for any purpose including mass mailing/promotion efforts. For example; one could send a mailing to everyone coded as a CFO.
Information Gathering
AMI CRM comes with tools that allow for information to be captured and stored via the use of most any type of data capture technology. An example is our ‘internet spider’ programs. These programs allow the user to have the system go out to the Internet and look for information. Upon accessing the information the program returns the data directly into the CRM data files. Uses include; pulling distance information, automatic credit checking and supply chain pulling.
Account Classification
AMI CRM supports the ability to classify accounts by an unlimited set of classification codes. The classification codes are able to be table validated to ensure a finite set of data points. These classifications may include: prioritization, status code, segmentation, problem code, etc.
Reporting Tools
AMI CRM comes with its own built-in report writer. The report writing capabilities of AMI CRM include; analytical capabilities, access to all user-defined fields, conditions, sort orders, graphing, exporting and traditional report formats.
Time Management Reporting
In sales, the phrase “Time is money” is especially true. AMI CRM provides means to capture time spent working with a prospect/customer or even a campaign. This information may then be used to make management decisions toward future sales efforts.
Partner Subscriptions:
Rikon Enterprise Ltd. associates click here to take advantage of the added features and benefits provided by AMI CRM from the recent merger of the AMI CRM and Rikon Enterprise Ltd. sales force.
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